Terms & Privacy Policy

Last updated: January 2025

1. Terms of Use

1.1 Acceptance of Terms

By accessing and using the kilogramme.shop website, you accept and agree to be bound by these Terms of Use. If you do not agree, please do not use this website.

1.2 Professional Use Only

This website and its wholesale services are intended exclusively for professional buyers (B2B). By placing an order, you confirm that you are purchasing CBD products for commercial resale or professional use, not for personal consumption.

1.3 Age Restriction

You must be at least 18 years of age to place an order on this website.

1.4 Legal Compliance

You are responsible for ensuring that CBD products you purchase from us are legal to import, possess, and resell in your country. We provide full documentation to assist with compliance. We do not accept returns based on local regulatory changes after dispatch.

1.5 Orders and Contracts

All orders constitute an offer to purchase. A binding contract is formed only upon receipt of our order confirmation email. We reserve the right to refuse or cancel any order at our discretion.

2. Privacy Policy

2.1 Data Controller

Kilo-Gram B.V., 1015 CJ Amsterdam, Netherlands is the data controller of your personal data.

2.2 Data We Collect

We collect the following data when you use our website or place an order:

  • Name, email address, phone number, company name
  • Billing and shipping address
  • Order history and transaction data
  • Website usage data via cookies (see section 2.5)

2.3 How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
  • Communicate about your order, shipping, and account
  • Send marketing communications (with your consent)
  • Comply with legal and regulatory obligations
  • Improve our website and services

2.4 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law (typically 7 years for accounting/tax records).

2.5 Cookies

We use essential cookies to ensure the website functions correctly (session management, cart). We may also use analytics cookies (with your consent) to understand how visitors use our website. You can manage cookie preferences in your browser settings.

2.6 Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise any of these rights, please contact us. We will respond within 30 days.

2.7 Third-Party Services

We use third-party services including payment processors and shipping providers who may receive limited personal data necessary to complete your order. All third-party providers are GDPR-compliant.

3. Contact

For any questions about these terms or your personal data, contact us at: contact@kilogramme.shop